Greenbox Self Storage offers every customer its Greenbox Storage Protection Plan to extend coverage to our customers in the event of a loss. Customers who opt-in to this feature have a Zero Dollar Deductible in the event of a claim. Because of the no-deductible plan, many of our customers use the Greenbox Storage Protection Plan as a secondary plan to cover the gap between their homeowners or renters insurance policies.
Is Greenbox Self Storage Responsible for My Items?
By definition, self-storage properties do not exercise care, custody or control over your stored goods and therefore have no liability for any goods stored on the property. This means that any self-storage provider, including Greenbox Self Storage, is not responsible for the goods held within the property. Each customer’s lease agreement outlines these terms and reiterates that the customer is held responsible for stored items and promises to never store items that are prohibited or illegal.
For this reason, Greenbox Self Storage requires that every customer carry insurance through their homeowners, renters, or business policies or opt in to the Greenbox Storage Protection Plan.
What Is the Greenbox Storage Protection Plan?
If you have experienced loss or damage, see your local storage manager immediately. Do not remove any items from your storage unit. The store manager will give you a form to fill out or you can download it here from our website. He or she will take pictures and fill out his or her own report paperwork. If forced-entry theft is involved, we will need to file a police report. The reports will then be quickly reviewed by our claims department before issuing you a check for your loss.